As an educational support provider, we recognise that your time and resources are extremely valuable and it’s important that we offer you both efficiency and value for IT support. We constantly evaluate our performance and aim to continuously improve our service delivery.
Download the Teamviewer software, to enable remote support on your computer Proactive support and advice from knowledgeable staff that fully understand specialist educational requirements
- Delivering value for money for all IT support
- Service Desk portal available 24 hours a day, 352 days a year
- UK-based Service Desk
Opening hours
| Data Management Services | Technical Services | Broadband | |
|---|---|---|---|
| Monday | 8:15am to 5:00pm | 8:15am to 5:00pm | 8:15am to 5:00pm |
| Tuesday | 8:15am to 5:00pm | 8:15am to 5:00pm | 8:15am to 5:00pm |
| Wednesday | 8:15am to 5:00pm | 8:15am to 5:00pm | 8:15am to 5:00pm |
| Thursday | 8:15am to 5:00pm * | 9:30am to 5:00pm | 8:15am to 5:00pm |
| Friday | 8:15am to 4:00pm | 8:15am to 4:00pm | 8:15am to 4:00pm |
* We may close the DMS 2nd Line Service Desk at 4 pm on Thursdays (excluding census days and other periods of high volume owing to statutory returns) so that the team can keep up to date, with CPD, to provide the best possible service to our customers. The 1st Line Service Desk team are available until 5pm.
Service delivery
We work within the ITIL framework and aim to resolve incidents according to their priority, with the most urgent support tickets being investigated as high priority. Issues which have a high impact on Teaching and Learning as well as business critical functionality are automatically treated as high priority.
Customer Survey responses
Great, efficient support as always. Thank you all!
Sorted my issue out straight away. Fabulous
Response to my support ticket was so quick and the problem was rectified. Great comms too.
Great friendly, speedy service. Always helpful and fix the problem! Thank you!
