The role
This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions
Make a difference where it truly matters
Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost effective decisions—especially when budgets are tight?
If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and long term impact matter just as much as commercial success.
We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.
What you'll bring
- Proven experience in account management, ideally within MSP IT services or the education sector.
- A passion for exceptional customer service and collaborative, consultative work.
- Excellent communication skills, with confidence when guiding senior stakeholders.
- Resilience, adaptability and enthusiasm for learning new technologies.
- Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end‑user devices, RMM/MDM, cybersecurity, AV and related solutions).
- A proactive, organised approach to work
- A full UK driving license and access to a vehicle with business insurance
What you'll be doing
- Build trusted, long‑term relationships with school and trust leaders.
- Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.
- Match requirements with the best‑value solutions, ensuring every pound works hard for children and young people.
- Coordinate with internal specialists to design high‑quality, tailored services.
- Manage renewals, contracts and opportunities professionally and empathetically.
- Advocate for customers internally to support continuous improvement.
- Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890 or email andy.lees@hfleducation.org
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- 28 days annual leave (rising to 31 following five years’ service) plus bank holidays
- A range of additional leave (compassionate, emergency, pregnancy related sickness, and disability leave for appointments)
- Pension scheme (10% employer contribution)
- Life assurance
- Cycle to Work scheme
- Annual company bonus opportunity
- Learning and development opportunities including academic sponsorship
- Occupational sick/maternity/adoption pay
- Access to HFL Extras, our online platform with a wide range of savings, discounts and cashback opportunities
- Paid leave entitlement to undertake voluntary work; we especially encourage school governors
- Hybrid flexible working with support on commuting expenses
- Employee Assistance Programme (EAP), which provides advice and support, including a counselling service
- Access to Mental Health First Aiders
- Modern office facilities
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To apply, email hfl.recruitment@hfleducation.org with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions. Alternatively, apply via our website:
- What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
- What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
- How would you prioritise if a school had lots of needs but very little money?
- Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?
Please also complete and submit the HFL Equal opportunities monitoring form.
At a glance
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Contract: Permanent
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Hours: Full time at 37 hours per week, 52 weeks per year
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Salary: FTE £35,000 - £42,000 p.a.
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Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings or as required to meet business needs.
Job outline
Contact us
We are a committed Disability Confident employer and a signatory of the BITC Race at Work Charter reflecting our continuing commitment to be unbiased across our recruitment and workplace practices.
We actively encourage suitably qualified applicants from all backgrounds to apply and to join us. We use an anonymous application process to ensure we always select candidates based on their skills and competencies. When two or more candidates have equal merit, the candidate with protected characteristics will have an advantage over others. This tie-breaker approach is described as positive action in the Equality Act 2010 and we believe strongly in the power of overcoming disadvantage.
If you are invited to interview, please be prepared to discuss the subject of unconscious bias with us. These conversations are extremely useful in giving us an idea of what working together will be like.
HFL is an equal opportunities employer, committed to building and celebrating an environment that is inclusive and equitable, in which everyone can flourish, regardless of race, age, sexuality, gender, disability, or status.