Recognising HFL's expertise in the school-based complaints arena, Catherine Loake, Director of Business Services, was invited to join a panel on the latest episode of the Headteacher Update Podcast.
It was a true team effort with Paul Davies, Complaints Manager and Cathy Irons, Head of Governance Services helping Catherine to prepare by generously sharing their thoughts.
The episode offers advice for school leaders on how they can handle parental complaints, including de-escalation tips and dealing with vexatious complaints.
Catherine was one of three experienced panellists who discussed what they are seeing on the ground in terms of rising complaints and discuss the reasons why more parents are complaining. They go on to discuss the nature of vexatious complaints and how to handle these, including how we can respond to parents who refer their complaints directly to bodies such as Ofsted or the DfE.
Listen to the Headteacher podcast and for Catherine’s contribution.
If you need support with handling complaints explore how our Complaints Service can help
