The role
This role is primarily based at a secondary school in St Albans, acting as the senior escalation point for the school and its onsite technician. You’ll manage the network, resolve technical issues, and ensure IT systems support teaching, learning, and administration. While mainly site-based, you’ll also work as part of our Technology in Schools (TiS) team, providing hands-on support to other schools in Hertfordshire when needed. If time allows or if contracts change your responsibilities may expand to include additional sites or projects such as network and Wi-Fi installations, Cloud solutions, and occasional remote service desk support. Some out-of-hours work may be required to keep systems running smoothly during the school day.
What you'll be doing
- Deliver on-site and remote IT support for schools, ensuring smooth operation and maintenance of Windows, iOS, and Google devices.
- Act as the first point of contact for customer support tickets, resolving issues promptly and escalating when necessary to ensure timely resolution.
- Configure and deploy hardware and software including workstations, tablets, laptops, drivers, and printers, tailored to school environments.
- Support Office 365 administration, including user management, email setup, license allocation, and basic troubleshooting.
- Collaborate effectively with customers, internal teams, and third parties to maintain high service standards and strengthen customer relationships.
What we're looking for
- Proficient in Windows Server (2016–2022), Hyper-V, AD, Group Policy, DHCP, MFA.
- Skilled in Microsoft 365, Azure, SharePoint, Teams, Windows 10/11, and Google G Suite.
- Experienced with switches, VLANs, wireless tech, MDM, and school systems like CCTV and signage.
- Effective communicator with excellent problem-solving and mentoring abilities.
- Calm, organised, flexible, and able to travel with a full driving licence.
Why join HFL Education?
- Strategic influence – shape the future of IT in schools and trusts
- Client-facing impact – build long-term relationships and deliver real value
- Professional growth – work alongside expert teams and access ongoing development
- Hybrid working – flexible mix of office, remote, and onsite engagement
- Purpose-driven work – support education through technology
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. The ability to reach different locations by car will be essential for this role. You would need access to a car and have a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Bharat Desia who would be happy to arrange a mutually convenient time for an informal chat if you email bharat.desia@hfleducation.org with your availability.
-
- 28 days annual leave (rising to 31 following five years’ service) plus bank holidays
- A range of additional leave (compassionate, emergency, pregnancy related sickness, and disability leave for appointments)
- Pension scheme (10% employer contribution)
- Life assurance
- Cycle to Work scheme
- Annual company bonus opportunity
- Learning and development opportunities including academic sponsorship
- Occupational sick/maternity/adoption pay
- Access to HFL Extras, our online platform with a wide range of savings, discounts and cashback opportunities
- Paid leave entitlement to undertake voluntary work; we especially encourage school governors
- Hybrid flexible working with support on commuting expenses
- Employee Assistance Programme (EAP), which provides advice and support, including a counselling service
- Access to Mental Health First Aiders
- Modern office facilities
-
To apply, please email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website:
- What is it about this role that particularly appeals to you, and how does it align with your career aspirations?
- Can you share a time when you supported or managed relationships with internal or external stakeholders. What approach did you take, and what was the outcome?
- How would you help a school put its digital strategy into action and make sure it works well?
Please also complete and submit the HFL Equal opportunities monitoring form.
At a glance
-
Contract: Permanent
-
Hours: 37 hours per week, 52 weeks per year
-
Salary: £28000
-
Location: Marlborough Science Academy (5 days/week); required to attend HFL Head Office or other sites if business needs change.
-
Closing date: 9am on Monday 15th September 2025. We will be reviewing applications as and when received, we may close the advert and interview early if we find a suitable candidate. To make sure you don’t miss this great opportunity, please submit your application as soon as possible.
-
Interviews: 1st stage MS Teams interview: Monday 22nd September 2025, 2nd stage face to face interview: Monday 29th September 2025
Job outline
Contact us
We are a committed Disability Confident employer and a signatory of the BITC Race at Work Charter reflecting our continuing commitment to be unbiased across our recruitment and workplace practices.
We actively encourage suitably qualified applicants from all backgrounds to apply and to join us. We use an anonymous application process to ensure we always select candidates based on their skills and competencies. When two or more candidates have equal merit, the candidate with protected characteristics will have an advantage over others. This tie-breaker approach is described as positive action in the Equality Act 2010 and we believe strongly in the power of overcoming disadvantage.
If you are invited to interview, please be prepared to discuss the subject of unconscious bias with us. These conversations are extremely useful in giving us an idea of what working together will be like.
HFL is an equal opportunities employer, committed to building and celebrating an environment that is inclusive and equitable, in which everyone can flourish, regardless of race, age, sexuality, gender, disability, or status.