The role
Are you a technically skilled professional who thrives on building trusted relationships and driving strategic IT improvements? HFL Education is looking for a Technical Account Manager to join our Technology in Schools team.
This is a unique opportunity to act as a strategic technical advisor to schools and trusts, helping them optimise their IT environments, resolve complex issues, and realise the full value of their technology investments.
Why start your career with us?
- Strategic influence – shape the future of IT in schools and trusts
- Client-facing impact – build long-term relationships and deliver real value
- Professional growth – work alongside expert teams and access ongoing development
- Hybrid working – flexible mix of office, remote, and onsite engagement
- Purpose-driven work – support education through technology
What you'll bring
- Deep understanding of IT systems architecture, infrastructure, and cloud technologies
- Experience in technical account management or senior IT consultancy, ideally in education
- Strong troubleshooting and optimisation skills across complex IT environments
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Passion for innovation, continuous improvement, and delivering measurable impact
- A full UK driving licence and access to a vehicle with business insurance
What you'll be doing
- Provide technical leadership and strategic guidance to schools approx. split between:
- 60% Commercial – Building client relationships, driving revenue growth, and managing accounts strategically.
- 40% Technical – Providing product expertise, technical guidance and solution support.
- Conduct regular technical reviews to ensure alignment with best practices and evolving needs
- Own and resolve complex technical issues before they escalate
- Collaborate with engineers, architects, and project managers to deliver seamless service
- Translate technical insights into business value, helping schools understand ROI and risk mitigation
- Support under-invested IT environments with long-term planning and innovation
- Maintain detailed documentation of client environments and technical actions
- Build strong, lasting relationships with school stakeholders as a trusted technical partner
- Experience with ConnectWise PSA, Brightgauge and Cognition reporting platforms while not a requirement would be desirable
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. The ability to reach different locations by car will be essential for this role. You would need access to a car and have a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Andy Lees who would be happy to arrange a mutually convenient time for an informal chat if you email andy.lees@hfleducation.org with your availability.
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- 28 days annual leave (rising to 31 following five years’ service) plus bank holidays
- A range of additional leave (compassionate, emergency, pregnancy related sickness, and disability leave for appointments)
- Pension scheme (10% employer contribution)
- Life assurance
- Cycle to Work scheme
- Annual company bonus opportunity
- Learning and development opportunities including academic sponsorship
- Occupational sick/maternity/adoption pay
- Access to HFL Extras, our online platform with a wide range of savings, discounts and cashback opportunities
- Paid leave entitlement to undertake voluntary work; we especially encourage school governors
- Hybrid flexible working with support on commuting expenses
- Employee Assistance Programme (EAP), which provides advice and support, including a counselling service
- Access to Mental Health First Aiders
- Modern office facilities
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To apply, please email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website:
- What is it about this role that particularly appeals to you, and how does it align with your career aspirations?
- In what ways does your previous experience equip you to successfully deliver the key responsibilities of this position?
- Can you share a specific example of when you supported a client to enhance their IT environment, including the outcome and your role in achieving it?
Please also complete and submit the HFL Equal opportunities monitoring form.
At a glance
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Contract: Permanent
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Hours: 37 hours per week, 52 weeks per year
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Salary: FTE £45,000 - £55,000 p.a.
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Location: Hybrid working – 2-3 days per week remote or onsite at educational settings, or as required to meet business needs.
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Closing date: 9am on Friday 29th August 2025. We will be reviewing applications as and when received, we may close the advert and interview early if we find a suitable candidate. To make sure you don’t miss this great opportunity, please submit your application as soon as possible.
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Interviews: 1st stage MS Teams interview: Monday 8th September 2025, 2nd stage face to face interview: Friday 12th September 2025
Job outline
Contact us
We are a committed Disability Confident employer and a signatory of the BITC Race at Work Charter reflecting our continuing commitment to be unbiased across our recruitment and workplace practices.
We actively encourage suitably qualified applicants from all backgrounds to apply and to join us. We use an anonymous application process to ensure we always select candidates based on their skills and competencies. When two or more candidates have equal merit, the candidate with protected characteristics will have an advantage over others. This tie-breaker approach is described as positive action in the Equality Act 2010 and we believe strongly in the power of overcoming disadvantage.
If you are invited to interview, please be prepared to discuss the subject of unconscious bias with us. These conversations are extremely useful in giving us an idea of what working together will be like.
HFL is an equal opportunities employer, committed to building and celebrating an environment that is inclusive and equitable, in which everyone can flourish, regardless of race, age, sexuality, gender, disability, or status.