The role
We are looking for a dynamic, proactive and enthusiastic individual to join our expanding Data Management Services team.
This is a customer facing role, providing Management Information Systems (MIS) software support and training to schools and other education settings. You’ll be helping customers get the most from their systems, solving problems, answering queries and delivering training with confidence and clarity.
What we’re looking for
You don’t need to tick every technical box – attitude and potential matter more than experience.
We’re particularly interested in candidates who bring great communication skills with a friendly, helpful approach, show enthusiasm and curiosity with a genuine willingness to learn, and have a strong passion for supporting customers while consistently striving to exceed their expectations.
Experience of working with Arbor, Bromcom or SIMS, particularly in a secondary school environment or a customer support desk, would be beneficial, as would experience in software support. However, full training will be provided for the right candidate.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and 1 day per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. The ability to reach different locations by car will be essential for this role. You would need access to a car and have a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Tracy House – Head of Data Management Services, who would be happy to chat to you on 01438 544466 or email tracy.house@hfleducation.org
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- 28 days annual leave (rising to 31 following five years’ service) plus bank holidays
- A range of additional leave (compassionate, emergency, pregnancy related sickness, and disability leave for appointments)
- Pension scheme (10% employer contribution)
- Life assurance
- Cycle to Work scheme
- Annual company bonus opportunity
- Learning and development opportunities including academic sponsorship
- Occupational sick/maternity/adoption pay
- Access to HFL Extras, our online platform with a wide range of savings, discounts and cashback opportunities
- Paid leave entitlement to undertake voluntary work; we especially encourage school governors
- Hybrid flexible working with support on commuting expenses
- Employee Assistance Programme (EAP), which provides advice and support, including a counselling service
- Access to Mental Health First Aiders
- Modern office facilities
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To apply, please email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website:
- Project Leadership, Outcomes & Learning
Can you describe a project you led? What were the intended outcomes, what was ultimately achieved, and what key lessons did you take away from the experience? - Stakeholder Management & Handling Complaints
Tell us about a time you managed a challenging stakeholder situation or complaint. How did you approach it, what steps did you take to resolve the issue, and what was the outcome? - Self‑Development & Growth in Role
If successful in this role, how would you identify your development needs, and what steps would you take to support your own professional growth over the next 12 months?
Please also complete and submit the HFL Equal opportunities monitoring form.
- Project Leadership, Outcomes & Learning
At a glance
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Contract: Permanent
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Hours: 37 hours per week, 52 weeks per year
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Salary: FTE £32,000 p.a.
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Location: Hybrid working consisting of remote working, with flexibility required to work across educational settings in Hertfordshire and neighbouring counties and one day per week at Bank House Stevenage.
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Closing date: 7th June at 23:59. This job advert may close as soon as sufficient applications have been received.
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Interviews: 16th June 2026 in Stevenage.
Job outline
Contact us
We are a committed Disability Confident employer and a signatory of the BITC Race at Work Charter reflecting our continuing commitment to be unbiased across our recruitment and workplace practices.
We actively encourage suitably qualified applicants from all backgrounds to apply and to join us. We use an anonymous application process to ensure we always select candidates based on their skills and competencies. When two or more candidates have equal merit, the candidate with protected characteristics will have an advantage over others. This tie-breaker approach is described as positive action in the Equality Act 2010 and we believe strongly in the power of overcoming disadvantage.
If you are invited to interview, please be prepared to discuss the subject of unconscious bias with us. These conversations are extremely useful in giving us an idea of what working together will be like.
HFL is an equal opportunities employer, committed to building and celebrating an environment that is inclusive and equitable, in which everyone can flourish, regardless of race, age, sexuality, gender, disability, or status.