Financial services SLA and documents
The Service Level Agreement (SLA) for Financial Services is in a shorter format this year covering key aspects of the service and an ‘at a glance’ summary of services (pages 7-8) which shows options that can be added if required by your school/setting.
The Glossary of Terms provides a reference to the financial terminology used, whilst the SLA Appendix 1 links to the location of the more detailed service document for each of the services, Diamond, Gold, Silver and Bronze. The documents should be read in conjunction with each other to allow you to double check the service and options meet your needs.
The service is constantly evolving to meet the needs and requests from our customers both in delivery of the service and in training options for your school. This year we have included a training bundle as part of the Helpdesk offer which you will be able to access to upskill yourselves and your teams.
We will continue the successful, professional development and mentoring in place for our teams to enable them to support you as you face challenging financial budgets. Financial Services is now part of the Financial Sustainability Services family of teams, providing a more joined up holistic and solution focused approach around schools and settings.
If you have any ideas or thoughts about the service, we will be very happy to receive these and consider how they could influence our future developments. We will also keep you up to date with any changes during the year through our Alerts and Technical Guidance (formerly bulletins) or via the School Bulletin.
Should you wish to discuss your contract hours and options or have any other queries, please email fs.contracts@hfleducation.org which will direct your query to the relevant Service Delivery Manager who will respond to your query in the order received.
