The role
Are you passionate about technology and looking for your first step into the IT world? HFL Education is offering an exciting opportunity to join our Technology in Schools team as a Tier 1 Technical Services Engineer.
We support schools across Hertfordshire and nearby areas with hands-on and remote IT services. This role is ideal for someone eager to learn, grow, and build a long-term career in IT while making a real difference in education.
Why start your career with us?
- Structured career development - we offer clear progression paths, mentoring, and regular training to help you grow from a Tier 1 Engineer into more advanced technical roles
- On-the-job learning - gain real-world experience in diverse school environments
- Supportive team culture - work alongside experienced engineers who are passionate about sharing knowledge
- Make a difference - your work directly supports schools and enhances learning for students
What you'll bring
- A strong interest in IT and a desire to learn and grow
- Basic knowledge of Windows, iOS, Google devices, MS365, or networking (we’ll help you build on this!)
- Great communication and customer service skills
- A proactive, organised approach to work
- A team player who’s also confident working independently
- A full UK driving licence and access to a vehicle with business insurance
What you'll be doing
- Be the first point of contact for IT support in schools
- Help install, maintain, and troubleshoot hardware and software
- Provide friendly, helpful support - both remotely and in person
- Work with a wide range of technologies, from laptops and tablets to cloud systems and AV equipment
- Collaborate with school staff, our internal team, and external partners
Technologies we work with
- Windows, iOS, ChromeOS, and Microsoft 365
- Cloud platforms and wireless networks
- PCs, laptops, tablets, printers, and AV equipment
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Bharat Desai who would be happy to arrange a mutually convenient time for an informal chat if you email bharat.desai@hfleducation.org with your availability.
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- 28 days annual leave (rising to 31 following five years’ service) plus bank holidays
- A range of additional leave (compassionate, emergency, pregnancy related sickness, and disability leave for appointments)
- Pension scheme (10% employer contribution)
- Life assurance
- Cycle to Work scheme
- Annual company bonus opportunity
- Learning and development opportunities including academic sponsorship
- Occupational sick/maternity/adoption pay
- Access to HFL Extras, our online platform with a wide range of savings, discounts and cashback opportunities
- Paid leave entitlement to undertake voluntary work; we especially encourage school governors
- Hybrid flexible working with support on commuting expenses
- Employee Assistance Programme (EAP), which provides advice and support, including a counselling service
- Access to Mental Health First Aiders
- Modern office facilities with restaurant, secure parking & cycle lock-up, and EV charger points
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To apply, please email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website:
- What inspired you to apply for this role?
- What unique strengths or experiences do you bring that would make you a great fit for our team?
- Can you share a time when you supported or managed relationships with internal or external stakeholders. What approach did you take, and what was the outcome?
- How would you help a school put its digital strategy into action and make sure it works well?
At a glance
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Contract: Permanent
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Hours: Various (Term time only) hours will depend on number of meetings being supported
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Salary: FTE: £24,308
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Location: Hybrid working, consisting of 3 days in HFL Head Officer, 2 days remote or onsite at an educational setting or as required to meet the business needs.
Job outline
Contact us

We are a committed Disability Confident employer and a signatory of the BITC Race at Work Charter reflecting our continuing commitment to be unbiased across our recruitment and workplace practices.
We actively encourage suitably qualified applicants from all backgrounds to apply and to join us. We use an anonymous application process to ensure we always select candidates based on their skills and competencies. When two or more candidates have equal merit, the candidate with protected characteristics will have an advantage over others. This tie-breaker approach is described as positive action in the Equality Act 2010 and we believe strongly in the power of overcoming disadvantage.
If you are invited to interview, please be prepared to discuss the subject of unconscious bias with us. These conversations are extremely useful in giving us an idea of what working together will be like.

HFL is an equal opportunities employer, committed to building and celebrating an environment that is inclusive and equitable, in which everyone can flourish, regardless of race, age, sexuality, gender, disability, or status.