Join HFL Education's Technology in Schools team
HFL Education is a leading provider of innovative and impactful support services to schools and educational settings across Hertfordshire and neighbouring counties. Our Technology in Schools (TiS) team plays a critical role in delivering hands-on and remote IT support, shaping digital strategies in schools, and ensuring robust and reliable technical infrastructure to empower education.
We are currently hiring several exciting roles that reflect our evolving priorities and ambitions. These opportunities are ideal for individuals who are passionate about technology, proactive problem solvers, and enthusiastic about making a meaningful impact in the education sector.
The roles
- Tier 1 Service Desk Engineer X 2: (HFL1569)
Hybrid role based in Stevenage office and remote. Salary: £24,308 - Tier 1 Technical Services Engineer: (HFL1570)
Primarily school-based across Hertfordshire and surrounding areas. Salary: £24,308 - Tier 2 Service Desk Engineer: (HFL1571)
Hybrid role supporting escalated service desk issues. Salary range: £28,000 - £31,500 - Tier 2 Technical Services Engineer: (HFL1572)
Experienced role supporting advanced onsite technical projects. Salary range: £28,000 - £31,500
Please note: Responsibilities and skill requirements will vary depending on the specific role. A detailed Job Outline is available for each vacancy.
Skills required for all roles:
- Keen interest in IT with a willingness to continuously develop technical knowledge.
- Knowledge of Windows servers, iOS, Google devices, MS365, and networking.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively within a team.
- Organised, proactive, and able to manage workloads effectively.
- Experience with ITSM tools and working to defined SLAs to ensure effective service delivery and continuous improvements.
Key responsibilities:
- Act as first point of contact for technical support queries
- Deliver high-quality remote or onsite support to schools and educational settings
- Troubleshoot and resolve issues or escalate when required
- Support hardware and software installations, updates, and maintenance
- Collaborate with internal teams, stakeholders or customers
- Maintain detailed documentation and follow processes to contribute to service improvements
Technologies we work with:
- Windows operating systems (iOS/ChromeOS/MS365)
- Wireless technologies
- Various Cloud Technologies
- Workstations (PCs/laptops/tablets)
- Printers (including drivers and setup)
- Various Audio-Visual (AV) equipment
- ConnectWise (ITSM)
Why join us?
- Join a supportive, forward-thinking team committed to innovation and collaboration.
- Take a leading role in shaping and delivering impactful digital strategies within schools and educational settings.
- Benefit from continuous professional development and clear pathways for career progression.
- Contribute to meaningful change in the education sector and help make a lasting difference.
If you would you like to know more information about any of these opportunities please contact Bharat Desai – bharat.desai@hfleducation.org or Stephen King – stephen.king@hfleducation.org who would be happy to arrange an informal chat with you.
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- 28 days annual leave (rising to 31 following five years’ service) plus bank holidays
- A range of additional leave (compassionate, emergency, pregnancy related sickness, and disability leave for appointments)
- Pension scheme (10% employer contribution)
- Life assurance
- Cycle to Work scheme
- Annual company bonus opportunity
- Learning and development opportunities including academic sponsorship
- Occupational sick/maternity/adoption pay
- Access to HFL Extras, our online platform with a wide range of savings, discounts and cashback opportunities
- Paid leave entitlement to undertake voluntary work; we especially encourage school governors
- Hybrid flexible working with support on commuting expenses
- Employee Assistance Programme (EAP), which provides advice and support, including a counselling service
- Access to Mental Health First Aiders
- Modern office facilities
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To apply, email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions:
- What inspired you to apply for this role?
- What unique strengths or experiences do you bring that would make you a great fit for our team?
- Can you share a time when you supported or managed relationships with internal or external stakeholders. What approach did you take, and what was the outcome?
- How would you help a school put its digital strategy into action and make sure it works well?
Please also complete and submit the HFL Equal opportunities monitoring form.
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
Alternatively, apply online via the buttons below:
At a glance
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Contract: Permanent
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Hours: Full time at 37 hours per week, 52 weeks per year (flexible work requests considered)
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Salary: £24,308 - £31,500 p.a. depending on role
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Location: Hybrid working or onsite at educational settings depending on role
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Closing date: We will be reviewing applications on a rolling basis, we may close the advert if we find a suitable candidate. To make sure you don’t miss this great opportunity, please submit your application as soon as possible.
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Interview process: Stage 1 - Initial remote or in-person assessment, Stage 2 - Face-to-face interview (details provided upon shortlisting) in our Stevenage office.
Job outline
Contact us
We are a committed Disability Confident employer and a signatory of the BITC Race at Work Charter reflecting our continuing commitment to be unbiased across our recruitment and workplace practices.
We actively encourage suitably qualified applicants from all backgrounds to apply and to join us. We use an anonymous application process to ensure we always select candidates based on their skills and competencies. When two or more candidates have equal merit, the candidate with protected characteristics will have an advantage over others. This tie-breaker approach is described as positive action in the Equality Act 2010 and we believe strongly in the power of overcoming disadvantage.
If you are invited to interview, please be prepared to discuss the subject of unconscious bias with us. These conversations are extremely useful in giving us an idea of what working together will be like.
HFL is an equal opportunities employer, committed to building and celebrating an environment that is inclusive and equitable, in which everyone can flourish, regardless of race, age, sexuality, gender, disability, or status.