A recent National Association of Headteachers study referenced in the TES found that 94% of school leaders surveyed reported an increase in parental complaints over the past three years and 83% had seen a rise in vexatious complaints. Effective complaint management can be very time consuming, particularly in an environment where time constraints are increasing.
Complaints can feel intrusive and at times, personal, and they can add significantly to the stress levels of school leaders and governors. Given the increases in volume and complexity of complaints in recent years, HFL Education has introduced a new complaints service. Led by Paul Davies, an experienced complaints professional, the service has been designed to fit around the needs of schools and settings, whether leading an independent investigation, conducting a review of a complaint being handled by the school, or creating a complaint plan for the school to assist them in managing the situation themselves.
With other complaints related resources also available upon request, the service has been designed to give schools flexibility and peace of mind when faced with complaints and deciding when and how to utilise specialist bespoke support services.
For an informal discussion or to find out more about what is on offer, you can contact paul.davies@hfleducation.org.
